February 12, 2009

SCAM on Etsy!


My Monkey quilt photos were stolen and used in a SCAM shop on Etsy that is still in business! Etsy is dealing with Kroftwerk now but I convo'd the seller and asked them not to STEAL my copyrighted images. They sold their non-existent monkey quilt 5 times...OH! and they sold the Monkey Quilt pattern too! HAH!

I feel bad for the unsuspecting customers who think they are getting a really good deal and are really just getting their money stolen. Hopefully by the time you read this, the above link will no longer work but I am certain they will just open another shop under a different name. I have seen this exact thing happen before. Please be cautious and check feedback before making any purchases on Etsy or E-bay!

Thank you to Tanis who spied it by fluke on Etsy yesterday morning. It certainly is a small world and we artists have to watch out for one another. Thanks :o)

73 comments :

Noriko said...

That is unbelieveable!! Have you thought of maybe watermarking your photos so that people can't steal them?

Cindy F. said...

OH MY GOSH!! I can't believe it!!
I just went to their store site and they show 36 sales with NO feedback!! So, all their sales are most likely fake! Great idea Noriko has...watermarking your photos! Did you report them to Etsy? They shouldn't get away with what they're doing and people should be warned! Good thing Tanis caught it!

juanitatortilla said...

Thanks for the heads up!!!
Geez, I wonder how these scammers sleep at night!

Sonia said...

Oh my god, no, Laurraine ... this is not possible ... I am so sorry this is happening to you, that's not fair, and this person should really be ashamed & get a life as well. I'll spread the word at my blog.
Sending you comforting hugs xoxoxo

Pink Feather Paradise said...

I am soo sorry Lorraine, these people are awful, i had a protfolio of work stolen, and the scammer actually met me and asked me to do the work for a china company in staffordshire... they have no morals, at all... and they sleep at night because of this fact!

I will spread the word too!

X Alex

Mari said...

Uuups !
I have just bought a Teacup,cupcake and a book.
Hope it gets to me safely..
Now I am going to enjoy myself in your blog.

Cláudia Monteiro said...

I will spread the word too!

Christy said...

OMG, what a despicable thing to do! It's good buyers have been alerted of the presence of these etsy scammers!

isabel f. said...

hi Lorraine!!
I can't believe it, too!!
How can it be???
How is it possible? people have no shame?
people do not realize they are caught quickly? really can not trust anything or anyone in this days. Lorraine, we know your lovely work, and is very much greater than one only quilt, and we know it because we are every day seeing the beautiful things you make! ! but it hurts, it hurts! for sure! a kiss. Isabel

Ledeczki Anna said...

I can't believe it:( The link is working yet:( They joined three days ago, and 38 sales. Awful!! I'm sad because of it:(

I will spread the word too!

Anna

Melody said...

What a shame that some people have no morals. I am so glad that you found out about them. Hopefully they will stop representing your work as their own. Wishing you the best. Melody

bomobob said...

This is so shameful, so sick. But I guess I shouldn't be surprised. The internet is full of scams. But boy, does it ever feel like a personal invasion when it happens to you.

raspberry said...

I can't believe that people do it and think they will get away with it, they should have to refund everyone, and refund you in some way as well, I hope Etsy takes a firm hand with this!

bomobob said...

Wait....they're still on Etsy. How does that happen?

Mama Dama Designs said...

No way! I know these things happen, but eeeech!

KnittingsMyBag said...

It's hard enough for us to get a business going and build a following without people stealing ideas and patterns. I can't believe it. I'll certainly spread the word on my blog (not allowed to callout sellers on Etsy.com). Good luck in getting it resolved and keep us posted on your blog.

Cathy from Wire and Wool said...

I just don't get why people do this? They are so desperate to what...make money? Just so blatant! And how they don't think they'll get caught!!?? I will keep checking on your blog to see how your journey goes. We all need to be informed and educated about this kind of behavior. Good luck, and sorry you have to deal with this......
Cathy

KittsKrafts said...
This comment has been removed by the author.
Uneekdolldesigns said...

When will people learn???uggh!

monda-loves said...

OMG that's awful. How can people like this live with themselves? I do believe in Karma though - so they will get theirs eventually I'm sure.

Monda
x

Pegasus Handmade Soaps said...

You know this doesn't shock me at all and it is a shame to see you have to go through this. What goes around will come back around. (hugs)

Anonymous said...

I just left negative feedback...hope I don't get in trouble for it but its worth the try~!

Tizzalicious said...

Urgh, things like that make me so angry!

Andrea Q said...

It's unfortunate that Etsy has become an easy target for scammers. I imagine that things like this will become more prevalent as the economy worsens. It is easier to scam people online than to steal from them in person.

Anonymous said...

Well they are still open but Etsy closed the forum thread about them. Why can't they close the shop as fast as they close a thread???? At least it brought awareness to a lot of folks. 118 posts in two hours. Unfortunately they have reached 50 sales already. Hopefully the neg feedback given will prevent any more sales while Etsy moseys on over to take a look.

Andrea Q said...

The shop is closed now, too.

Anonymous said...

Yeah!!!!!
Finally CLOSED!

Katherine said...

Sorry you had this happen to you, Laurraine, but I'm glad to see you're surrounded by strong supporters and advocates. Hope that's the last of these scammers (probably just wishful thinking on my part...).

Jocelan Thiessen said...

that makes me sick! people will be turned off etsy when they have things like this happen so i hope they stop these people for sure.

Ellesbelle said...

Thank you so much for posting this, and I am so sorry this has happened to you. Stealing another's art is just sick and wrong.

There is one part in your post that really shouldn't be a blanket statement, that sellers with sales and no feed back are scammers.

I just opened an Etsy shop, my second actually. I have several sales all in the last 2 days. How would I have time to have feedback? My other shop has over 90 feedback all at 100%. Now for me, I am not so worried, but there are very honest people out there as well.

Thank you again for the warning, but I worry what these things will do to new struggling folks that are honest on Etsy.

PatchworkPottery said...

Ellesbelle,
Thank you for visiting my blog!
I wanted to be clear that I did not say or mean to imply that shops with no feedback are scammers. Obviously there are lots of new shops out there and I used to be one of them. I was only telling people to be cautious and to remember that the internet is the internet and not all things they see are true... especially if it is way too good to be true. I hope that makes sense.
Hugs, Laurraine

Mary Ann said...

Wow, that's a really low thing to do. Even using a profile pic like that...disgusting. Sorry you had to be an unsuspecting victim here.
Greetings from Denmark from a former BC-er! Mary Ann

Bonny (Bonny Jewelry) said...

wow - I had no idea this type of thing made it past the admins for this long. thanks much for the warning! hope it all works out for you!

Maria said...

Weren't they here before under the same name? I could have sworn I saw them but then when I saw they were only here a few days, I almost convinced myself I had dreamt the whole other nightmare.

Valerie said...

coming from my friend Sonia's blog... so sorry for you & glad the shop was closed after you found out... it always amazes me how dishonest people can be ! I feel concerned because i'm a regular etsy buyer. thanks for bringing this out in the light.

Rabbit Hill Creations said...

Wow, how utterly criminal is that. I'm so sorry you were victimized, your such a creative & talented artist. I'm happy to hear that the store has been closed.

Sarah said...

Must be careful, this is true. I am happy that they have been caught but it is unfortunate that you and your creations have been used in such a manner. If only individuals like this could be permanently removed from the internet!

Anonymous said...

do u spose the kroft shop is associated with billy kroft who designs furniture mentioned on www.apartmenttherapy.com

eydie said...

wow Laurraine, what a nightmare! I hope there is a paper trail somewhere so they can go after these guys and return the money to the unsuspecting buyers. I wonder if they used paypal? are all the other products on the site scammed too?

lovabledesigns said...

That's just so awful! It's one of those things you hope never happens to you!

Anonymous said...

I bought something from them! They didn't have any feedback at the time. I feel like such an idiot. Thank you so much for writing about their scam - otherwise I wouldn't be sure what was going on now. I'm a new Etsy user and naively thought this kind of thing didn't happen there.

Now their Etsy shop is closed but they are still responding to email (jrmckenna@canada.com) - reassuring me that my item "will be shipped sometime next week." What horrible people.

Jacqueline said...

This is really awfu and terrible !! It's so sad that people would hurt others like that. >_<

PatchworkPottery said...

Oh NO! Thank you for visiting my blog Anonymous (scam victim).

My heart goes out to you and all the other 50 or so people that were robbed. Please let me know if Etsy does anything to have your money refunded. I think it would be wise to contact Etsy and let them know what has happened.

Please do not let this stop you from shopping on Etsy. There are so many great places to shop on Etsy and so many honest and friendly sellers who will go out of theirr way to please their customers. I've been shopping on Etsy as well as selling for 3 years now and I have never had one problem. I am sorry that this has happened to you especially since you are new to Etsy.

Big Hugs to you, Laurraine

Alex said...

Hi, came across your blog by chance and LOVE your handmade stuff! I looked at your profile and your fave movies are Lord of the Rings and Princess Bride AND you are a tea fan - snap!! Now I'm going to spend a few minutes immersing myself in your blog and enjoying looking at your teacup pouches and other bits and bobs - truly food for the soul! So glad I stumbled this way. All the best, Alex xxx (PS sorry for the scamming incident, there are some vile people about unfortunately)

Beate Knappe said...

That is unbelieveable!!
But If you pay with paypal your Money is save - But the hole thing is a nightmare

andrea said...

That's so horrible.Your work is so unique -there was no way they could get away with it for too long.I wonder if the other items are stolen images as well?
I just clicked on the link and if it's any consolation they are no longer'in business'.Too little too late,right?
Andrea

PatchworkPottery said...

Yes, all the images were pulled off the internet! I googled baby quilts to see what I could find and I found mine and a couple others that they had in the shop!

Oh well, It's over... for now :O)
Hugs to you all, Laurraine

lisette said...

UNBELIEVEABLE!! I realy don't understand the world (and the people on it mostly) sometimes.. This is such a big pitty for you AND for all the people who got ripped off. Bad, bad..

robin said...

good evening patchwork...did you contact etsy to report this? the reason i'm asking is that i too purchased from this "store" and when trying to get some answers from etsy they say they are not aware of this "scam." i'm just trying to get some answers. i actually found out about this after i went to their website and it was closed, not by being notified from etsy. i started questioning what i had done and started looking to google to see if any news was out there and there was you blog.maybe you can add some light to my situation

Zee said...

Amazing...it's terrible! I like the idea of watermarking all photos!

PatchworkPottery said...

Hi Robin,

Yes, I reported them several times as soon as I found out. I even told them who some of the other quilts belonged to and provided links as proof. Did you tell Etsy that the shop was shut down? I am surprised they said that they didn't know about it!

Unfortunately all these matters that Etsy deals with are Private so I do not have any more information on what happened.

I believe you could file a report of non-delivered goods at Etsy.... although I am not sure what they will do. I also think that you can do the same at PayPal but you can read about it here: https://www.paypal.com/ca/cgi-bin/webscr?cmd=p/gen/ua/policy_buyer_complaint-outside

I really hope that you can get your money back. It is very unfortunate that something like this could ruin the Etsy shopping experience.

Hugs, Laurraine

robin said...

this is what etsy sent as an email today feb 16: Dear Robin,

I am so sorry, but Etsy has not been previously aware of a scam
regarding this seller. Though we are not liberty to discuss reasons for
closure of Kroftwerk at this time, these reports are one or more of the
following: 1) Not supported by Etsy's findings 2)New information or
incidents not previously reported to Etsy 3) Requests for practices that
are against Etsy's privacy policy. Etsy cannot not know the intention or
possible behavior of an individual beforehand, but when incidents occur
that indicate that a member may have violated Etsy policy, they may be
suspended. Our policies are designed to protect the entire Etsy community.

Since the seller has not responded to your efforts about your
transaction, you may file a Non-Delivery Report with Etsy. We will
notify the seller by email in an effort to help facilitate a
conversation between you in order to help resolve your transaction
concern. Kindly fill out the Transaction Report in the Help section, and
we can get started as soon as we get it. Be sure to check our spam
folder for our email.

Once you have filed the report, please update us through abuse@etsy.com
if you have any news or would like to close the case.

You may also wish to contact your credit card company to dispute the charge.

We will do our best to help you and the seller settle the transaction.

Kind regards,
Emily

robin said...

as a newby to paypal and etsy i paid for my purchase with the funds in my paypal account and did not put it on a cc. after contacting paypal they said there was no recourse through them. i made this purchase at midnight on feb 12 into feb 13. i feel if you made this report to etsy on the 11th or 12th they should have done something earlier to protect future customers. it is puzzling to me that they would shut down a forum thread but not the site and continue to allow purchases. i will go through the steps for a "not received item" knowing nothing will be done only to help future people from being scammed.

upstateLisa said...

wow. I guess I am naive. I would have never thought something like this possible.

Geek+Nerd said...

Wow - I can't believe that something like that would happen on Etsy. That's just so wrong!!!

Tozz said...

Just goes to show how low some people are. I often come across cheaters and notify the rightful owner as to what they are up to.
Keep the wonderful designs coming.

lovestitches said...

Wow, how horrible! I must be so naive, I never even thought of etsy as a place where scammers would be, I guess I have been lucky. What a violation to you as a crafter and to other people who may be trying to make a first sale as a genuine person with no feedback.

countrymomo said...

Hi,
I live in Rome Italy ... always watch your blog, you are very good!!!
congratulations

kisses

Monia

PrairiePeasant said...

Hi Laurraine! I just nominated you for the "Spreader of Love" award...for your down to earth blog and encouragement to fellow fabric artists. Details are over at my blog...
:)

Nanette Merrill and daughters said...

That is horrible. Especially considering I recommend Etsy to so many people. Does Etsy have a way to put these people out of the site?

PrairiePeasant said...

You might also be interested that there is a puzzle in the "puzzlebee" application on Facebook (Created 18 Aug 08 by Lalegül Ergunthat) certainly looks like a mosaic of your quilts:
http://apps.facebook.com/jigsaw_puzzle/jigsawpuzzle.php?p=1632615

Karen said...

That is just awful...in the account is picture of women with child. More likely they stole that pic too...now she has been scammed as well w/her identity.
Sorry...sorry...sorry...

Rachael Rabbit said...

I've never heard of this before - how awful. Poor you.

itsamonster said...

I am very sorry to hear about the scam. I hope the issue is resolved with etsy since your message was posted almost a month ago.

I found your site while I was looking for inspiration on flickr. I love your quilts!!! I also just found out you have a book on baby quilts. I am going over to Amazon to find if they carry it and purchase it right now. Thank you for all your inspirations!!!

Camilla said...

Hi Laurraine! I gave your blog an award, if you want you can pass it to someone else! check it out!

randi said...

Yikes! I didn't know this sort of thing happened on Etsy! Thanks for the heads-up.

Your blog is lovely and I am so glad to have found it this morning!

Simona said...

Your blog is very ver interest.
if you want me to go there is a surprise for you
By
Simona

Rachel said...

Just an FYI that I got my money back after getting scammed by this shop. I used Paypal and was refunded after a few weeks without too much effort on my part. Hopefully, that's the case for the rest of the "victims" as well. :)

mau said...

I've been waiting so patiently for anything from your blog but now its been to long....REALLY MISS YOU, hope everything is ok.

Maria said...

it's been a lonbg time since you don't post. Are you oK?

Anonymous said...

I wasn't scammed by the quilt scenario but I purchased a sewing machine from Kroftwork, paid for it and never received the merchandise.I filed a complaint with ETSY, Paypal and Bank of America.

Maria das Graças said...

Parabens!
Seus trabalhos são maravilhosos!
Descobri você, através de um blog,que no momento não me lembro,mas depois lhe digo. DEUS lhe abençõe, estarei sempre lhe visitando.
( Maria das Graças )
artescomgraca@hotmail.com

Beijos.

Angela Britt said...

What!!!!!!!!!! Oh my God! This is totally unbelievable! I too had bad experiences with etsy but this is heights. I now do most of my selling through itshandicraft.com. Great place for handcrafted products and free listings for the first two months. Try it out.